Susan graduated from Muhlenberg College with a degree in Sociology. She has 28 years of customer service experience in the directory advertising industry. She held a variety of positions during that time, including as a billing supervisor. When not working Susan loves spending time with her husband and two daughters. She also enjoys travelling for their annual family vacation, reading in her spare time and working on scrapbooking the many family photos that she has taken.
Michelle graduated from York Technical Institute in 1995 with an Associate’s Degree in Computerized Accounting Management and started her career as a bookkeeper in a small insurance agency. She quickly transitioned into the role of Commercial Lines Agent and holds over 20 years’ experience. In 2000, she earned her Certified Insurance Service Representative (CISR) designation. Michelle is focused on Customer Service, making it a priority to educate each of her clients to ensure they are all completely satisfied. When not in the office, Michelle enjoys spending time with her husband, children and two fur babies.
Lindsey has over ten years of customer service, five years’ experience in the insurance industry as a complex liability specialist. Lindsey thrives to provide the most remarkable service. When not working, Lindsey enjoys spending time with her husband, two small children and two dogs. She enjoys home decorating, working in flower beds and living life to its fullest!
Courtney completed an Administrative Assistant certification program at Carroll County Community College and brings over 6 years of Customer Service experience to the PCALIC team. She describes herself as a lifelong learner with dreams of traveling and mastering a second language. In her spare time, Courtney enjoys outdoor activities and spending time with her family and animals.
Sydney has been in the insurance industry for three years and currently holds her life license. She has six years of customer service expertise and is truly passionate about helping others. Sydney is a mother of five and has a 10 year old Australian Shepard and a 19 year old Ball Python. Running/Working out, being outdoors, music and art are some of Sydney’s favorite things.
Edward graduated from The King’s College with a Bachelor of Arts in Politics, Philosophy, and Economics degree and holds 5 years experience in the insurance industry. He desires to handle every task with diligence and professionalism and to approach every interation with service and courtesy. Outside of the office, Edward’s chief priorities are his family and his church.
Danielle Barrick has been in the insurance industry for over 10 years with a focus on Assisted Living Facilities for seven. Danielle comes with a Bachelor’s Degree in English and a Master’s Degree in Secondary Education. Danielle enjoys spending time with her family, going to the gym, hiking, fishing, and cuddling with her fur babies. Danielle feels that every day brings an opportunity to learn something new, and looks forward to learning more about you to assist you with your insurance needs.
Jessica holds over 17 years of experience in the customer service industry. She strives to build trust and strong long-term relationships with customers. When she’s not working at the insurance center, she stays busy coaching gymnastics, cheerleading and dance. In her free time, she loves spending time with her family and friends, boating, traveling and shopping.
Ariana graduated from Juniata College with a degree in zoology. Though her background is unique, she brings over 10 years of customer service to the PCALIC team. She is dedicated to giving each client the attention that they deserve, making sure that the insuring process goes as smooth as possible. When not working, she enjoys taking care of animals, traveling as much as possible and fitness.
Brian Barrick, President and CEO set out creating and developing his niche in the insurance industry by following his motto of caring for those who care in 1986, when he formed Nonprofit Insurance Programs (NIP). In 2002, Brian was approached by a state association to work with them to create an insurance program for small- to mid-sized adult residential care facilities resulting in the creation of PCALIC in 2003. In 2004, Brian was one of the founders of PCH Mutual Insurance Company, Inc., A RRG. Furthering his passion for helping organizations that serve, in 2011, Brian formed AWOIP (Animal Welfare Organization Insurance Program).
Brian is a speaker, author and coach for many organizations that provide care and compassion for others across the country. He works closely with organizations to implement systems that minimize risk and exposures through tailored tools and coaching.
Brian’s many roles in the insurance industry include: Insurance Agent, Broker, Program Manager, Excess Surplus Lines Agent, and Risk Manager, allowing him to serve clients with unique programs of insurance.
In his spare time he enjoys traveling to new places, meeting people of all cultures and experiencing new things. Brian places a strong emphasis on health and well being and takes time to work on developing his mind and body.
Brian believes that life is a journey and problems become opportunities, when the right people come together.