To provide residents and their families with quality care, administrators must ensure that they keep the lines of communication open. Doing so will build trust in the administrator, resident, and family relationship and play an important role in the resident’s understanding and following of the health care regiment.
Residents feel anxious, vulnerable and powerless when they don’t understand the information that administrators and caregivers give them. When dealing with detailed treatment plans with your residents, there are many things to discuss. Although you may take the time to go over all the details, some things may still get lost in translation. In order to prevent this from happening there are many steps that can be taken.
Communication is key when working with residents and their families. It is very important that information is delivered in an informative and easy to understand way. Taking steps to ensure that residents have a full grasp of matters will prevent any medical issues that may stem from a misunderstanding.