The short and long term emotional and physical effects of abuse and/or misconduct on residents are obvious and devastating. The short and long term effects on the organization are less obvious, but extremely devastating, nonetheless.
Short Term Cost and Impact on the Facility
Long Term Cost and Impact on the Facility
As with any general safety issue, the problem needs to be clearly identified. In this case, it is abuse, which includes neglect and/or molestation, including related misconduct. Executive management must first acknowledge the exposure for it to have credence with lower management, direct care workers, volunteers, independently contracted providers of service, and the resident themselves. It is best accomplished through a written statement, employee handbook, standard operating procedures, job descriptions, and contractual agreement. Any recognition and prevention efforts must be first embraced at the top for them to be observed through the operation.
Next, the statement, prevention activities, and control techniques must be implemented. Implementation must involve written procedures and tangible activities.
Communication, documentation, and monitoring are the other key elements of successful implementation.
To obtain a sample copy of the following simply logon to www.pcalic.com and click on resources on the right hand menu to find: