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Assisted Living Facility Evacuated

By Heather Brown
August 31, 2014

In April 2011, a fire broke out in a storage building behind an assisted living facility on the south side of San Antonio that led to the evacuation of about 20 to 30 residents. When firefighters arrived, the single-story structure that housed medical supplies was completely engulfed in flames. The assisted living took the precautionary ...

5 Key Areas of Effective Communication

By Heather Brown
August 30, 2014

Effective communication is a skill that is learned through practice. 1. Listening – the most important part of communication is learning to listen with a purpose. Focus on the individual speaking to you and don’t allow other people or things to distract you while listening. Listen for the real meaning or main point of what ...

Power Outages: What you really need on hand

By Heather Brown
August 29, 2014

Power outages can happen at any time of year. During the winter, storms are the usual culprits, but in spring floods, enthusiastic backhoe operators and skyward thrusting trees join the party. Bluntly, a power cut can happen to anyone, and coping will be easier if you have a plan and supplies prepared in advance. The ...

Why should you report an Incident?

By Heather Brown
August 28, 2014

There are a multitude of purposes for incident reporting, including quality improvement, event documentation and liability monitoring. Many organizations have found that incident reports can be a positive management tool and encouraging employees to complete a report provides management with some vital information. Reporting events when thing do not go as planned gives management the ...

What is an Incident?

By Heather Brown
August 27, 2014

An incident is any occurrence which is not consistent with the routine care of a particular resident, or an event that is not consistent with the routine operation of the organization. Many insurance companies have now developed other requirements for reporting actual or potential claims. Incident reporting, however, remains an important proactive means of loss ...

Personal Liability Insurance for Seniors

By Heather Brown
August 26, 2014

The average senior in a residential care community has significant assets to protect, often accumulated over decades. When first transitioning into community living it is likely that they have recently sold their home. Even if they haven’t, they may have lost the critically important Personal Liability Asset Protection previously enjoyed with a homeowners or renters ...

De-stress Today! – part 2

By Heather Brown
August 17, 2014

Marilynn Allemann, an executive and life coach provides these helpful tips for managing stress: Don’t minimize your problems. Become aware of what your stressors are and your emotional and physical reaction to those stressors. Don’t ignore them. Recognize what you can change. Can you change your stressors by avoiding or eliminating them completely? Can you ...

De-Stress Today!- part 1

By Heather Brown
August 16, 2014

Everyone experiences the anxiety known as stress and knows the “wear and tear” it can have, emotionally and physically. It is important to remember that stress isn’t so much caused by different events or factors; rather, how we react to them. Stress can result from a multitude of internal and external factors like relationships, work, ...