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FAQ

Q : Crisis Management Plan
A :

Intense difficulty, trouble, or danger are just three words that can describe a crisis. In times like those, you need to have a plan prepared to guide you trough the crisis at hand. That is where a Crisis Management Plan comes into place. A Crisis Management Plan helps reduce uncertainty in the event of a crisis and helps your facility deal with major events that can be of a threat. It is considered to be the most important process in public relations.

Q : Witness & Injured Person Statement of Accident
A :

Accidents occur. To help understand how and why they happen, witness statements should be taken. Witness statements can be a powerful piece of evidence and are crucial to proving your case.

Q : Resident’s Visitors
A :

When going on an outing it is important to gather information in order to assess potential risks and apply management procedures to reduce those risks. Collecting registration information will assist you and your staff to recognize special requirements, hazards, and risks of participation.

Q : Incident Preparedness & Response
A :

Emergency preparedness is essential in order to protect your operations in the event of an unforeseen incident. An emergency plan will help you assess and prevent, plan, respond, and move forward.

Q : Incident & Accident Report
A :

Injuries and accidents can happen when you least expect it. Reporting these injuries helps enable the correction of the situation and helps prevent similar future occurences. Proper documentation is also very important in the event of an investigation.

Q : Employee Risk Management
A :

Your employees play a significant part in utilizing protection with your customers, clients, and visitors. In most situations, the only contact clients will have with your business is through your staff. Your employees’ actions or inactions will put an indicate on your company, as well as you independently, in the case of a lawsuit or claim. It is your ideal interest to make sure that your staff knows what their projects, tasks, and jobs are and how they should finish them correctly. Educating your employees to be aware of prospective risks and knowing ways to prevent those risks will help minimize the possibilities of any kind of occurrence. Properly training employees can prevent upcoming lawsuits or claims.

Q : Contract Management
A :

Assisted living facilities can experience changes during a policy period that require modifications be made to the policy. Out contract management section enables requests for these changes to be made via submission of a completed form.

Q : Automobile Loss Notice
A :

You are driving a resident to their doctors appointment when a car comes out of nowhere. Before you know it, you are in an accident and your automobile is totaled. You have to report it to the insurance company, but don’t know where to start. That is where the Automobile Loss Notice comes in. By filling out the form, you are beginning the process of an auto loss claim.

Q : Negotiated Risk Agreement
A :

Have you ever experienced a resident who doesn’t want to use their walker or refuses to stick to a diet prescribed by their doctor? Of course you want to make the resident comfortable, allow him or her to retain independence and stay at your facility. However, you don’t want to take the risk of something adverse happening to the resident based on this behavior and your facility being held responsible. Negotiated Risk Agreements are being used by other assisted living facilities to address situations like these. Please note: Prior to using this agreement, it is important that you have it reviewed by your attorney to make any neccessary changes to conform to your particular state laws.

Q : Fire Safety
A :

Safety is top priority when is comes to fire. Do you and your coworkers know how to use a fire extinguisher correctly? Do you have a sign close by on how to use a fire extinguisher? Don’t worry the PCALIC team has put together a printable infographic just for you and your place of work.

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